Terms of Service
Kitsap Paw Patrol Customer SMS Notifications ("Campaign")
SMS Use Cases
Customer Care (service) & promotions (offers)
SMS Campaign Description
This campaign is designed to send service-related and promotional messages to Kitsap Paw Patrol customers who have explicitly opted in. Communications include appointment reminders, service updates, and occasional promotional offers. All messages comply with industry standards and include clear opt-out instructions.
Sample Messages:
Appointment Reminder
"Hi [Customer Name], this is Benjamin from Kitsap Paw Patrol. This is a reminder for your scheduled service on Febuary 3rd at 12:00 PM. Reply STOP to unsubscribe."
Promotional Offer
"Hi [Customer Name], it's Benjamin from Kitsap Paw Patrol! Enjoy $10 off your next service. Use code SAVE10 when you schedule. Offer valid until June 30th. Reply STOP to unsubscribe."
Opt-In Method
Customers opt in via the company's website (www.kitsappawpatrol.com), service booking forms, or by directly providing consent through an inquiry form or text message request. The website includes clear opt-in language and links to the privacy policy and terms of service.
Opt-Out Mechanism
All messages include "Reply STOP to unsubscribe" to allow recipients to opt out easily.
Message Frequency
Messages are sent periodically, typically 1–2 times per week, depending on the customer's service schedule or promotional campaigns.
Opt-Out Method
You can cancel the SMS service at any time. Simply reply (text) "STOP". Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].
Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
For privacy-related inquiries, please refer to our privacy policy:
https://www.kitsappawpatrol.com/privacy
Terms of Dog Waste Removal Service:
How Do I Pay?
We offer a client portal where payments are securely processed. If you didn’t onboard yourself through the instant quote feature on our website, we’ll create an account on your behalf after speaking with a Paw Patrol representative. You’ll receive login details via email. Setting up your account takes less than two minutes.
Through your portal, you can view paid invoices, past cleanup records, and securely link your credit or debit card. Once your card is linked, invoices will be generated automatically, and receipts will be sent to your email.
Note:
Your card must be linked before our team arrives at your home. If your card isn’t connected by that time, we’ll attempt to contact you and knock on your door. If we can’t reach you, we’ll reschedule your cleanup for the next available date, which could be weeks out depending on the season. For assistance, contact us at 360.499.3787.
Do You Bill Monthly?
Yes, your billing date is set according to your signup date and occurs each month before services are provided. Payments for initial or one-time cleanups are due upon job completion.
Example:
Lisa signed up for weekly cleanups starting 3/15/2024 at $80/month.
Amount Charged on 3/15/2024:
$80 (for 4 cleanups over the next month)Total: $80
Next Payments:
4/15: $80 (Recurring Cleanups)5/15: $80 (Recurring Cleanups)6/15: $80 (Recurring Cleanups)
If payment isn’t received before the first cleanup of the next billing cycle, you’ll be removed from the service schedule until payment is processed. Monthly service / cleanup fees are non-refundable.
What Time Will You Be at My Home?
Due to routing optimization, we can’t provide exact arrival times. Our routes run from 7 AM to dusk and are designed for efficiency to keep rates low.
You’ll receive a text about 60 minutes before our arrival. If your yard is at the beginning of our route, you may get a 15-30 minute heads-up instead. We’ll notify you if your scheduled service day changes.
Do I Have to Be Home During Cleanup?
No, you don’t have to be home. Please ensure easy access to your gate. We can clean with dogs in the yard as long as they’re friendly. After cleanup, we’ll send a photo of the closed gate to your email on file.
Note:
If our team hasn’t met your dogs and you’re home, please inform the technician before letting your dogs out. We want to avoid startling anyone!
What Happens If My Service Day Falls on a Holiday?
If your scheduled day is on a major holiday, we’ll move your cleanup back or forward by one day, or skip that week’s cleanup and perform double cleanup the following week. You’ll still be charged due to two weeks’ accumulation.
Do You Disinfect Your Equipment?
Yes! We disinfect our tools after each cleanup using an organic, kennel-grade disinfectant to prevent the spread of germs.
Privacy Policy
Protecting your personal information is a priority at Kitsap Paw Patrol. This Privacy Policy outlines how we collect, use, and protect your data.
Data We Collect:
Name, address, phone number, emailProperty details (gate locations, cleanup areas)Pet details (names, birthdays)Payment and billing information for transactions
We may collect anonymized demographic data, including age, gender, income level, and service areas.
How We Use Your Information:
We use your data to provide services, process payments, and improve our business operations, including customer communication and promotional offers.
Sharing Data:
We don’t sell or lease lead or customer data. We may share limited data with trusted partners for operational purposes such as billing, service notifications, or customer support.
Your Rights:
You can request data deletion or opt out of marketing communications by contacting us at 360.499.3787.
Contact Us:
Kitsap Paw Patrol
Kitsap County, WA
Phone: 360.499.3787
Email: [email protected]
See Privacy Policy